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Returns & Warranty

We want you to be happy with every order from TechnoDG (Lamiz Phones Trading LLC).

7-day returns

You can return a product within 7 days of delivery, for any reason, including if you simply changed your mind, as long as:

  • the product is unused and in the same condition you received it;
  • it is in its original packaging, with all accessories, manuals, gifts and seals;
  • you have the order number or invoice.

Items that cannot be returned for a change of mind: products whose hygiene seal has been opened (for example in-ear earphones and personal-care items), and products that were damaged after delivery.

Faulty, damaged or wrong items

If a product arrives faulty, damaged or different from what you ordered, contact us within 7 days of delivery. We will collect it and send you a replacement or give you a full refund, including the delivery fee, at no cost to you.

How to return

  1. Message us on WhatsApp at +971 50 484 1393 with your order number and the reason.
  2. We arrange a pickup from your address.
  3. After we receive and check the product, we refund you in cash or by bank transfer, or send a replacement.

For change-of-mind returns, the original delivery fee (if you paid one) is not refunded.

Warranty

  • All products are genuine and come with the official warranty for the UAE.
  • The warranty period depends on the brand and product; it is shown on the product box or warranty card.
  • The warranty covers manufacturing defects. It does not cover damage from drops, liquids, misuse, unauthorised repairs or normal wear.
  • For a warranty claim, contact us on WhatsApp with your order number and a short description or video of the problem. We will guide you through the process.